

Voice Services
Voice & Unified Communications
Despite the steady increase in the number of ways we communicate, voice communications remains an essential capability for every organization.
Voice services range from traditional to leading edge. POTS lines still require management and financial resources. Teleconferencing, call centers, PRIs, and SIP Trunks make the number of choices greater, and the need for expertise critical. Collaborate Telecom is your partner in mastering voice services.
Many clients are choosing Hosted VoIP/Unified Communications, which delivers an enterprise-class voice capability as a cloud service. The system infrastructure is located in a secure, managed facility while your organization maintains control over ongoing service changes. A hosted voice service enables integration to other core applications such as CRM and email while providing your customers with the level of service they increasingly expect.
CLOUD PHONE SYSTEM

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Hosted Call Center
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Hosted VoIP
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Integrated T1
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SIP Trunking
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VoIP Contact Center
CONTACT CENTER / CALL CENTER

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ACD
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Auto Attendent
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Call Recording
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Cloud Contact Center
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Hosted Call Center
TRADITIONAL VOICE

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DID Trunking
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Integrated T1
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ISDN BRI
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ISDN PRI
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Long Distance
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POTS
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Toll Free
COLLABORATION

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Conferencing - Audio
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Conferencing - Audio and Web
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Conferencing - Video
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Conferencing - Web
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Office 365
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Skype for Business
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UCaaS
BENEFITS OF HOSTED VOIP
Firstly, a hosted VoIP solution can provide access to enterprise-level features at a lower cost than traditional phone systems. VoIP solutions can offer advanced features such as auto-attendants, call routing, call recording, and virtual voicemail boxes, which are typically only available with expensive traditional PBX phone systems. In addition, VoIP solutions allow for easy integration with other business applications, such as customer relationship management (CRM) software, providing further efficiency gains.
Secondly, a hosted VoIP solution offers flexibility and scalability for business needs. With a VoIP solution, businesses can add or remove phone lines and features on an as-needed basis, without requiring significant infrastructure changes or large capital expenditures. This makes it easy for businesses to scale up or down based on changing business needs, such as seasonal fluctuations or rapid growth.
Furthermore, a hosted VoIP solution can provide improved mobility for employees. With a VoIP solution, employees can make and receive calls from anywhere with an internet connection, allowing them to work remotely or from different office locations. This flexibility can improve productivity and collaboration, as well as provide a better work-life balance for employees.
Finally, a hosted VoIP solution can provide improved reliability and disaster recovery. Unlike traditional phone systems, which are vulnerable to power outages and other disasters, VoIP solutions are hosted in the cloud and can be accessed from anywhere with an internet connection. This means that in the event of an outage or disaster, employees can continue to make and receive calls from other locations or devices, ensuring that business operations continue uninterrupted.

Get in Touch
Questions, comments or requests? Feel free to reach out, we’d love to hear from you.
832-431-0206
