Voice & Unified Communications
Despite the steady increase in the number of ways we communicate, voice communications remains an essential capability for every organization.
Voice services range from traditional to leading edge. POTS lines still require management and financial resources. Teleconferencing, call centers, PRIs, and SIP Trunks make the number of choices greater, and the need for expertise critical. Collaborate Telecom is your partner in mastering voice services.
Many clients are choosing Hosted VoIP/Unified Communications, which delivers an enterprise-class voice capability as a cloud service. The system infrastructure is located in a secure, managed facility while your organization maintains control over ongoing service changes. A hosted voice service enables integration to other core applications such as CRM and email while providing your customers with the level of service they increasingly expect.
Traditional Voice

DID Trunking
Integrated T1
ISDN BRI
ISDN PRI
Long Distance
POTS
Toll Free
COLLABORATION

Conferencing - Audio
Conferencing - Audio and Web
Conferencing - Video
Conferencing - Web
Office 365
Skype for Business
UCaaS
VOICE-OVER-IP

Hosted Call Center
Hosted VoIP
Integrated T1
SIP Trunking
VoIP Contact Center
CONTACT CENTER / CALL CENTER

ACD
Auto Attendent
Call Recording
Cloud Contact Center
Hosted Call Center
SOME KEY UNIFIED COMMUNICATIONS BENEFITS
Minimal Upfront Costs
Turn your capital expense into an operating expense
Limitless Scalability
Easily scale your system
Increased Operational Efficiency
Advanced features to increase productivity, providing increased network uptime and faster issue resolution
Built-in Disaster Recovery
Redundant clusters and functionality to take your communications anywhere
System Manageability
Keep admin controls while outsourcing the management and maintenance