Privacy Policy

Collaborate Telecom (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website, services, or SMS/text messaging program.

1. Information We Collect

We may collect the following information:

A. Personal Information

Name
Email address
Phone number
Business information
Service details or support requests

B. Automatically Collected Data

IP address
Browser type
Device information
Pages visited
Website interaction data

2. How We Use Your Information

We use collected information for the following purposes:

Providing telecom, IT, and cybersecurity services
Sending service updates, support notifications, and appointment reminders
Responding to support requests
Improving our website and service delivery
Internal analytics and security

3. SMS/Text Messaging Privacy

When you provide your mobile number and consent, you may receive SMS/text messages from Collaborate Telecom including:

Service updates
Support communications
Scheduled maintenance notices
Appointment confirmations
Account-related alerts

Your SMS Options

Reply STOP at any time to opt out
Reply HELP for support
Message frequency: up to 4 messages per month
Message & data rates may apply

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

Trusted service providers assisting with support or technical operations
Regulatory or legal authorities, if required by law
Messaging carriers for SMS delivery

All third parties are required to protect your information.

5. Cookies & Tracking Technologies

Our website may use cookies or tracking tools to improve user experience. You may adjust your browser settings to block cookies, but certain features may not function properly.

6. Data Security

We implement industry-standard security controls to protect your information from unauthorized access, disclosure, or misuse.

7. Your Rights

You may request at any time:

Access to the information we hold
Correction of inaccurate information
Deletion (where legally permitted)
Opt-out of SMS messaging

8. External Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be reflected in the “Last Updated” date.

10. Contact Information

For privacy-related questions, contact us:
📧 support@collaboratetelecom.com
📞 832-431-0206
🌐 www.collaboratetelecom.com