Privacy Policy

Collaborate Telecom is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and pfotect personal information. By using our services or providing your information to us, you consent to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: name, phone number, email address, business information, and service-related details.
Service Information: device details, network configurations, support logs, and service history.
Communication Data: SMS/text messages sent through our platform (for operational purposes only).
Website Data: cookies, IP address, and basic analytics when visiting our site.

2. How We Use Your Information

We use collected information to:

Provide telecommunications, IT, and network services
Send service updates, scheduling notifications, and support alerts
Communicate regarding quotes, invoices, and agreements
Improve our services and customer experience
Maintain security and compliance

We do not sell or share your information with third parties for marketing purposes.

3. SMS/Text Messaging

By opting in to receive SMS messages from Collaborate Telecom, you agree to the following:

Message frequency varies based on service activity
Message & data rates may apply
You may opt out at any time by replying STOP
You may request support by replying HELP

We only send messages related to service notifications, support updates, scheduling, and account-related information.

4. How We Protect Your Information

We use industry-standard safeguards, including:

Secure servers
Encryption where appropriate
Access controls and authentication
Regular monitoring for security risks

5. Sharing of Information

We may share information only with:

Service providers performing services on our behalf
Platforms necessary to deliver SMS notifications
Legal authorities when required by law

We do not share your information for advertising or data brokerage.

6. Your Rights

You may request to:

Access or update your information
Opt out of SMS communications
Request deletion of your data (when legally permissible)

To make a request, contact us using the information below.

7. Contact Information

Collaborate Telecom
📞 832-431-0206
📧 support@collaboratetelecom.com
🌐 www.collaboratetelecom.com